FAQ
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Yes, we offer free shipping on all orders!
We currently do not offer international shipping. We focus on delivering our high-quality, handcrafted candles within our domestic market. Thank you for your understanding and support. If you have any questions or need assistance with your order, please contact us.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Returns & Refunds
We are committed to providing the highest quality candles made from natural and organic materials. While we do not offer refunds, your satisfaction is our top priority. If you are dissatisfied with your purchase, please contact us, and we will do our best to resolve the issue. Thank you for your understanding and support.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.